Team Building
Forget the Data Scientists. Is Your Team Actually Ready for AI?
Here is the thing nobody tells you about building an AI-ready team: it has almost nothing to do with hiring people who know how to build AI. IKEA turned 8,500 call centre workers into interior design consultants and generated an extra $1.4 billion in revenue. They did not hire a single data scientist to do it. They invested in the people they already had. That is the playbook.
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9 min read